Simple Help Desk for MS-Office 2000 3.52Applications by brhelpdesk - Software Free Download

TAG: status, system, software, , software free download, brhelpdesk software free, simple help desk,
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License / Price:
Shareware / 299 $

Category :
Business / Applications

Requirements :

Publisher / Limitations:
brhelpdesk / 60 Days

Size / Last Updated:
730KB / 2007-10-25

TAG: status, system, software, ,
software free download, brhelpdesk software free, simple help desk,

Operating System:
Win95, 98, ME, NT 4.x, 2000, XP

Download:
Download

Publisher's description - Simple Help Desk for MS-Office 2000 3.52Applications by brhelpdesk - Software Free Download

Rate

12 Ratings

Web Integration

Complete Audit trail of what actions were taken and by whom.

Support Staff in Groups and Members

Hyperlinks (attach Files/URL to cases)

Case Text time stamped

Customer history

Resource history

Dependency (Sub Cases - Parent Case - Child Case)

Tracking (Actions - Time and Expense Tracking System)

Reporting/Statistics/Graphs

Email notifications (MS Outlook Integration - Status Report)

Follow-up satisfaction surveys

3 Service Levels

Security

Many Views (Status, Due Date...)

Multiple Cases Instances

Reminder

6 Status Level

Solutions (FAQ - Knowledgebase)

Searchable database

Data Mining (xp version)

CRM (customer relationship management)

News/status notification announcements

Customizable Tables/Fields/Switchboard/Smart Help/Tips on start up

Scalable to SQL Server

Super Queries (create and save your own queries)

Professional-looking interface

Help on-line

Technical support is provided by e-mail

Install: step-by-step wizards

Uninstall: completely removes all traces of itself from the hard drive

It does not require installation and does not need any special dlls, drivers or system files which can mess up your system.

Small, Very Powerful and easy-to-use

All Resources in 1 software

Works with MS Access and MS Outlook

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